Installation

What to expect from installation…

How long will the installation take?

The installation usually takes a full day, however, our engineers will keep you up to speed at all times. If we feel it may take us a little longer, or even its very simple and will take a couple of hours, we will keep you in the know so you’re not kept waiting.

What will we need access too?

We will need access to the building and also a clear path to where you are wanting the phone systems installed.

Do you need to do anything?

All we need from you is for you to be present to let us into the building, then you can sit back and enjoy a cuppa while our expert engineers do the hard work.

What happens after installation?

After your system is fully up and running, we just need a little favour from you. You will need to contact your current number provider and request an emergency divert from your existing number to the number which was emailed to you by our service team. This is so that your calls can route correctly to the new system. This should take them no longer than an hour and should not affect your business.

Below is the links to your handset user guides. We advise you read these so you are fully aware of the amazing features your handset has!

Along with a Halo phone system, you also gain access to an exciting softclient app and your very own portal.

The softclient app can be used with iOS and Android operating systems. Using the app you can access your phone system via your mobile phone. You are able to use your caller line ID via your mobile phone, meaning you can ring out from your mobile phone with your business landline number, appearing more professional to other businesses calling from a mobile number. Other features of the app include; call forwarding, video chat, pull calls, and setting incoming calls to both landline and mobile devices, resulting in the phone call definitely being answered, even if you’re on the move.

Your phone system is completely customised to your specification. This is done via the portal. For example, if you are ever wanting to change your call routing, this can all be done from the portal, meaning you are in control.

But of course, we’re always on hand to help if you need a hand using any of the features of the handset or the portal. Send us an email to help@halo-connect.com, or call us direct on 01772 428505. Please note, number changes are done only by Halo technicians for security reasons.

At an additional cost, Halo Connect can also offer you the iCall reporting suite. This exciting software unlocks features you didn’t even know existed. This gives managers complete visibility of call traffic and primary call statistics can be displayed on a wallboard or PC monitor. This software is perfect for companies working in industries such as sales, looking to maximise the return on your telecoms investment and enhance customer service.

iCall will help you to retain customers and increase revenue by monitoring and improving your business performance. If this sounds like something your business would benefit from, contact your account manager and they will be happy to assist you.