Belvoir Estate Agents

Belvoir Lettings was founded in 1995 by Wing Commander Mike Goddard and his wife Stephanie. They wanted to develop a professional, yet personal residential lettings service that exceeded the expectations of landlords and tenants.

Since that time Belvoir has grown beyond all expectations and is now recognised as an award-winning franchisor, with over 150 offices nationwide and a 20+ franchise support team based at Central Office in Grantham.

The Challenge

Phil Collett, director of Belvoir Lettings in Bury and Oldham, understood the importance of reliable phone and broadband connections to the successful running of his franchises.

Property details have to be regularly uploaded to the company website and other letting portals and tenants and landlords expect to be able to get through on the phone when they are enquiring about letting or renting a property.

“We don’t need complicated all-singing, all-dancing phone systems,” said Phil. “But what we do expect is a reliable, cost-effective calls, lines and broadband solution to help our business run effectively.

The Solution

With the phone and broadband contracts for the Holcombe Brook franchise coming up for renewal, Phil met with Datatel Solutions’ Jonathan Walker to discuss his options and find the right solution for his business.

“Jonathan understood what we needed from our phone and broadband solutions and designed a package which was ideal for us, and at the right price,” said Phil.

“Switching to our new contract was simple, we could keep the same phone number and the lines were switched to our new provider with minimal disruption.

“But for us, the biggest advantages of working with Datatel Solutions has been making one simple payment each month for our calls and broadband services and having a personal account manager who is easily contactable if we ever need to query anything.”

The Result

The switchover to new phone and broadband providers through Datatel Solutions was seamless for Phil and his team and they have benefitted from a personal service in the two years since. Phil added:

“We have been delighted with the service offered to us by Datatel Solutions and plans are now in place to switch over the phone and broadband services at the other branches in Bury and Oldham area when their current contracts expire. This will mean that all of the branches in our network are managed by a knowledgeable account manager and our monthly billing will be simplified further.”